Privacy Policy n52 —
Personal Data Protection for Malaysia Players

When you register and use the n52 platform, we collect various types of information to ensure our services run smoothly, securely, and in line with your needs as a player. The information we collect falls into two main categories: information you provide directly, and information collected automatically while you use the platform.

Information you provide directly:

• Account information: Full name, email address, phone number, date of birth, and username during the registration process.
• Identity Verification (KYC): A copy of your identity document (MyKad), proof of address such as a utility bill or bank statement, and other supporting documents required to meet anti-money laundering (AML) compliance obligations.
• Financial information: Bank account number, account holder name, eWallet account number (Touch 'n Go eWallet, Boost, GrabPay), and deposit and withdrawal transaction details.
• Support communications: Live chat conversation recordings or transcripts, emails sent to our support team, and any feedback you have shared.

Information collected automatically:

• Usage data: Pages visited, games played, session duration, and in-platform actions.
• Device data: Device type, operating system, phone model, screen resolution, and app version.
• Network data: IP address, browser type, internet service provider (ISP), and approximate location based on IP.
• Cookie data: Session cookies, preference cookies, and analytics identifiers that help us understand platform usage patterns.

Every piece of information we collect is used responsibly and only for specified purposes. Below is a summary table of data usage purposes along with their supporting legal bases:

N52 will not use your data for any purpose other than those stated above without first obtaining your additional consent. All data processing is carried out in accordance with the principles of fairness, transparency, and purpose limitation as prescribed by applicable data protection laws.

N52 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are certain situations where we may need to share your information with trusted parties in order to deliver our services in full.

Third parties that may receive your information:

• Payment processors & financial institutions: Transaction details are shared with payment gateway providers and banks to securely process deposits and withdrawals.
• Technology service providers: Cloud infrastructure providers, analytics services, and technical support partners that help us operate the platform efficiently.
• Identity verification service providers: Third-party KYC companies that assist us in verifying member identities to fulfil our legal compliance obligations.
• Legal authorities: We are required to disclose certain information when requested by competent authorities, courts, or regulatory bodies under Malaysian law.
• Business partners: In the event of a company acquisition or merger, member information may be transferred to the successor entity, provided they adhere to an equally stringent Privacy Policy.

All third parties working with n52 are required to sign strict data processing agreements and comply with the security standards we have set. We ensure that your information is not used by them for any purpose beyond what we have authorised.

The security of your personal data is n52's highest priority. We implement multiple layers of technical and organisational security controls to ensure your information is always protected from unauthorised access, disclosure, alteration, or loss.

• 256-bit SSL/TLS Encryption: All data transferred between your device and n52 servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms a secure connection at all times.
• Encryption of data at rest: Data stored in our databases, particularly KYC and financial information, is encrypted at rest using AES-256 standards.
• Layered access controls: Only staff with a legitimate business need may access user personal data. All access is logged and continuously monitored.
• Two-factor authentication (2FA): n52's internal administration system is protected with two-factor authentication to prevent unauthorised access.
• Regular security audits: We conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity in real time.

While we take all reasonable precautions, no security system is 100% impenetrable. In the event of any data breach affecting your information, we will notify you and the relevant authorities within the timeframe required by law.

N52 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your session. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information about how you use the platform, the most frequently visited pages, and time spent in each section. This data is used to improve overall platform performance.
• Functional Cookies: Saving your preferences such as language settings, display theme, and your favourite game selections to provide a more personalised experience.
• Analytics Cookies: We use trusted third-party analytics tools to understand platform usage patterns. This data is aggregated and does not personally identify you.

You can manage cookie settings through your browser settings. However, disabling essential cookies may significantly affect platform functionality. For more information on managing cookies, refer to the help section of your browser.

As an n52 platform user, you have certain rights regarding your personal data. n52 is committed to facilitating the exercise of these rights within a reasonable timeframe and without undue charges.

N52 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Below are the retention period guidelines for key data categories:

• Active account data: Retained for the duration your account remains active on the n52 platform.
• Financial transaction records: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial and tax reporting legal requirements.
• KYC documents: Retained for a minimum of 5 years after the business relationship ends, as required under the Anti-Money Laundering Act (AMLA).
• Support communication logs: Retained for 2 years after a case is closed, for service quality reference purposes.
• Analytics and usage data: Aggregate data is retained indefinitely, but individually identifiable data is deleted after 12 months.
• Marketing data: Deleted immediately upon withdrawal of consent or upon request to unsubscribe.

When the retention period expires or when you close your account (and there is no legal obligation to retain data longer), n52 will securely delete or destroy your data using methods that ensure it cannot be recovered.

The n52 platform is an online betting service that intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors.

During the registration process, we require date of birth verification and KYC confirmation to ensure all members meet the minimum age requirement. Should we find that we have inadvertently collected data from someone under the age of 18, we will:

• Closing the account immediately.
• Deleting all personal data associated with the account.
• Returning any remaining balance held in the account.

If you become aware or suspect that someone under the age of 18 has registered an account on the n52 platform, please contact us immediately so that appropriate action can be taken.

N52 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. The "Updated" date at the top of this page will always reflect the latest version of this document.

For significant amendments that may materially affect your privacy rights, n52 will take the following steps to notify you:

• Sending a notification via email to the address registered to your account.
• Displaying a clear notice on the platform's home page and within the mobile app for a minimum of 14 days.
• In the case of very significant amendments, we may request your renewed consent before the changes take effect.

Continued use of the n52 platform after any amendments take effect constitutes acceptance of the updated Privacy Policy. If you disagree with the changes made, please contact us to proceed with account closure and data deletion.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our data protection team is ready to assist.

How to contact us:

• Live Chat: Available directly via the n52.plus platform, 24 hours a day, 7 days a week. This is the fastest way to get an immediate response.
• Email: Send your written enquiry to our support email at [email protected]. We aim to respond within 2 business days.

When contacting us regarding privacy, please clearly state:

• Your n52 username or account number (for identity verification).
• The type of request or concern you wish to submit.
• Any relevant supporting details to help expedite the process.